The global managed services market size was estimated at USD 335.37 billion in 2024 and is projected to reach USD 731.08 billion by 2030, growing at a CAGR of 14.1% from 2025 to 2030. Managed services play a vital role in minimizing downtime and reducing redundancy in IT systems, which helps businesses maintain smooth operations. In addition to these core benefits, managed services offer tailored, value-added solutions such as application testing, the development and management of service catalogs, and expert consultancy services designed to meet specific client needs.

One of the key factors contributing to the growth of this market is the increasing complexity of IT infrastructure. Many organizations use multiple monitoring tools across different infrastructure layers, often managed by separate, isolated teams. This fragmentation drives demand for managed services that can unify and streamline these operations. Furthermore, enterprises around the world are increasingly migrating their IT infrastructures to cloud platforms as part of efforts to streamline operations and reduce costs. By adopting managed IT services, businesses can optimize infrastructure expenditure while enhancing operational efficiency and flexibility.

Professional and managed services enable enterprises to accelerate their digital transformation initiatives, helping them compete more effectively in today’s rapidly evolving business landscape. Recognizing the growth potential, market participants are focused on introducing innovative managed service solutions specifically tailored for enterprise-level businesses. These innovations are designed to capture a significant share of the expanding market by addressing the unique challenges faced by large organizations.

Companies operating in the managed services sector are also forging strategic partnerships aimed at enhancing the delivery of cloud and infrastructure management services. These collaborations help improve security measures, ensure regulatory compliance, and boost overall business performance for clients. For example, in April 2023, Sinch, a partner of Microsoft Operator Connect, announced a partnership with Synoptek to jointly provide managed and professional services related to the Microsoft Teams Phone System. This system, which integrates with direct routing or Operator Connect, exemplifies the growing demand for efficient and secure communication solutions in the enterprise space.

Key Market Trends Insights:

• In 2024, North America held a commanding position in the global managed services industry, capturing a significant revenue share exceeding 33.0%. This dominance highlights the region’s strong adoption of managed services, supported by its advanced technological infrastructure and high concentration of enterprises seeking to optimize IT operations and reduce costs through managed solutions.

• Within this region, the United States stood out as the leading market in 2024, further solidifying its influence over the managed services sector. The country’s robust economy, widespread digital transformation initiatives, and strong demand for IT outsourcing contributed to its dominant role in the industry.

• When examining the market by solution type, the managed data center segment emerged as the frontrunner, commanding a revenue share of over 16.0% in 2024. This reflects the increasing reliance on data centers for storing, managing, and processing vast amounts of data, as well as the growing preference among organizations to outsource data center management to specialized service providers.

• Looking at the market from the perspective of managed information services, the business process outsourcing (BPO) segment took the lead, accounting for the largest revenue share of more than 40.0% in 2024. This dominance is driven by businesses increasingly outsourcing non-core activities such as customer service, payroll, and human resources management to focus on their primary operations, thereby enhancing efficiency and reducing operational costs.

• In terms of deployment models, the on-premise segment held the largest revenue share in the managed services market, with over 51.0% in 2024. This indicates that despite the growing trend toward cloud adoption, many organizations still prefer to maintain critical IT infrastructure and services within their own premises for greater control, security, and compliance reasons.

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Market Size Forecast:

• 2024 Market Size: USD 335.37 Billion

• 2030 Projected Market Size: USD 731.08 Billion

• CAGR (2025-2030): 14.1%

• North America: Largest market in 2024

• Asia Pacific: Fastest growing market

Key Companies Market Share Insights:

Some of the key players actively operating in the managed services market include prominent companies such as Accenture, BMC Software, Inc., and HP Development Company, L.P., among others.

Accenture is a leading global professional services firm known for its extensive portfolio covering strategy, consulting, digital transformation, technology, and operations. Its Managed Services offerings are specifically designed to assist organizations in increasing operational agility, reducing costs, enhancing scalability, and improving overall service delivery. By leveraging automation, advanced analytics, and artificial intelligence (AI), Accenture enables clients to transition from a reactive, problem-solving approach to a more proactive and strategic mode of operations. This shift allows businesses to concentrate more effectively on their core objectives while relying on Accenture to maintain operational excellence. With a presence in over 120 countries, Accenture serves a wide range of industries, including banking and financial services, healthcare, energy, public services, consumer goods, and technology sectors.

BMC Software, Inc. is a well-established enterprise software solutions provider specializing in areas such as IT service management (ITSM), IT operations management (ITOM), automation, and driving digital transformation. Its managed services cover a broad range of solutions that include application service provisioning, business process management, as well as data storage and management services. BMC Software customizes its offerings to align with the unique requirements of each client, ensuring that their IT systems are closely integrated with their business goals and capable of adapting flexibly to evolving demands in a rapidly changing digital environment.

Key Players

• Accenture

• Atera Networks Ltd.

• ARYAKA NETWORKS, INC.

• ATT Inc.

• BMC Software, Inc.

• Broadcom

• Cisco Systems, Inc.

• DXC Technology Company

• Fujitsu

• HCL Technologies Limited

• HP Development Company, L.P.

• International Business Machines Corporation

• Lenovo

• ScalePad Software Inc.

• Telefonaktiebolaget LM Ericsson

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Conclusion:

The managed services market is experiencing rapid growth driven by the increasing need for businesses to improve operational efficiency, reduce costs, and accelerate digital transformation. The adoption of cloud technologies, automation, and advanced IT solutions is fueling demand for managed services. Key players are focusing on expanding their service portfolios and forming strategic partnerships to enhance security, compliance, and overall business performance. This evolving landscape presents significant opportunities for market participants to support enterprises in managing complex IT infrastructures effectively.