Before making your first withdrawal at Captain Cooks Casino, Canadian players must complete KYC (Know Your Customer) verification. Here’s a step-by-step guide to ensure your account is verified quickly and smoothly.
Why Verification Is Required
Prevent fraud and underage gambling
Comply with anti-money laundering (AML) laws
Unlock withdrawals and certain bonus offers
What Documents Are Required?
Photo ID – Passport, driver’s license, or national ID
Proof of Address – Utility bill or bank statement (dated within 3 months)
Payment Verification – Screenshot of your payment method or eWallet ID
How to Submit Your Documents
Login to your account
Navigate to the “Documents” or “Verification” section
Upload files (PDF, JPG, PNG supported)
Await confirmation from the KYC team (within 12–48 hours)
Tips for Fast Verification
Ensure documents are clear and unedited
Names and addresses must match your account info
Submit all files at once if possible
Common Issues Fixes
Document rejected? Make sure it’s not expired or cropped
No confirmation? Contact 24/7 live chat for assistance
Longer wait? May occur during large jackpot payout periods
Conclusion
Completing KYC at Captain Cooks Casino is quick and straightforward. Once verified, Canadian players can enjoy smooth withdrawals and unrestricted access to rewards.
