This file discusses how an individual can declare JSP online, or with aid from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as soon as possible online through the Services Australia site.

To get approved for JSP a person need to:

- be of certifying age for JSP
- satisfy Australian house requirements for JSP
- be unemployed, and
- searching for work and happy to participate in activities that increase their chances of discovering a task, or
- unable to work, study or search for work due to medical condition, health problem or injury, or
- utilized or studying full-time and are unable to carry out these due to a medical condition, disease or injury and work or research study to go back to

If the consumer has shown they are not able to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and
- their earnings falls below the JSP income test cut-off

For instance, a self-employed DSP client is still working 30 hours weekly, but their earnings has minimized. See Rates and Thresholds.

In all cases, check if the client is qualified to have their DSP reinstated before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for job JSP up to 13 weeks before the very first day of eligibility. On the day they become certified they should supply their bank account balances, evidence of earnings and employment separation details.

Customers can begin an early claim online. They will have the ability to complete Your personal information, Your scenarios and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less concerns to respond to in the online claim.

Customers can not complete Review and job Confirm, Next actions or submit the claim online till within 14 days of being qualified for JSP. They will get a reminder notice 2 week before the eligibility date.

An apprehended person might lodge a claim approximately 3 weeks before release from prison. These claims are ruled out early claims as the client is certified but not payable when they declare.

Customers transferring from a current income assistance payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers should produce a myGov account and connect their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

- sign in to myGov and gain access to their linked Centrelink online account
- guarantee their personal details are correct. From the menu, select the My information > Personal and contact information > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For more information, see Claiming JSP online table in the Self-managed tab

Customers declaring or transferring to JSP will see a lowered concern set as part of their online claim if they are:

- currently in receipt of an income assistance payment, job or
- have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the client on their Centrelink online account homepage approximately 28 days prior to losing qualification for their existing payment.

The task will enable the customer to carry out a structured claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients deemed not able or inappropriate to complete an online claim or candidates. ACC needs to likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the client can start a claim online and a Service Officer can take it over, or
- a Service Officer can help a customer begin a claim which can then be finished by the customer in their Centrelink online account

Remote customers

If the consumer lives in a remote location and generally utilizes an agent, Remote Service Centre, or phone to do company and is not able or inappropriate to finish an online claim, the consumer ought to be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote consumers.

The consumer should have:

- the remote indication showing on the Customer Overview, or
- a residential address in a remote place

To check the address remains in a remote area:

- browse the town name in Office Locator
- see the Towns Result List
- view the Remoteness column

Customers with nominee plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of a person, motivate the nominee to help the individual claim JSP utilizing the individual's Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the nominee.

Claim submission exceptions

In some situations, it might not be sensible for a client to finish all Required tasks prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia must identify if they have actually minimized their employment potential customers by transferring to a new location.

If this is the case, the Service Officer need to investigate a possible MALEP employment related exemption period.

Unemployed due to a voluntary act or misbehavior

If the client has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not create compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task hunters are subject to RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job candidates who are qualified for a referral to a Labor force Australia or other expert provider, will have an initial consultation scheduled throughout the Participation Interview. Attending this very first service provider appointment is called the job hunter's RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will figure out the start date of the job candidate's earnings support payment. Note: this undergoes task applicants meeting any waiting periods and credentials requirements.

Mutual obligation requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new task seekers to the Workforce Australia online employment service. This leaves out task hunters residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been receiving an earnings support payment or allowance for job 9 or more continuous months may be entitled to a higher rate of payment. The system will immediately compute this and apply the appropriate rate for qualified customers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to clients during their online claim. Employer details, name and ABN, will exist to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to validate the company within the claim. If a client verifies the company, when on payment, STP pre-filled income will be presented to the consumer when they report. If the customer does not confirm the company, when on payment, the STP company might provide to the consumer once again when they report.